Privacy Notice

Effective Date: 21/05/2025

Global Cruises MX, S. DE R.L. DE C.V.

Local Experts Cozumel

Local Experts Cozumel ("we", "our", or "us") values your privacy and is committed to protecting your personal data in accordance with Mexico’s Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP).

This Privacy Notice explains how we collect, use, share, and safeguard your personal information when you visit our website and use our tour services.

1. Personal Data We Collect

We may collect the following personal data:

a. Identification and Contact Information

  • Full name
  • Email address
  • Phone number
  • Billing address

b. Service-Related Information

  • Tour booking details
  • Travel dates
  • Number of participants
  • Special requests or preferences

c. Financial Information

  • Payment data (processed via secure third-party platforms)

d. Automatically Collected Data

  • IP address
  • Browser and device type
  • Visited pages
  • Approximate location (if enabled)

2. Purposes of Data Processing

We use your personal data to:

  • Process and confirm bookings and payments
  • Send confirmations and updates
  • Provide customer service
  • Fulfill legal obligations
  • Improve our services and website

3. Sharing of Personal Data

We do not sell your personal data. We may share it with:

  • Payment processors (e.g., Stripe, PayPal)
  • Tour guides or partners necessary to fulfill your booking
  • Technology providers (hosting, analytics, security)
  • Competent authorities when legally required

All data transfers are carried out in accordance with the LFPDPPP.

4. Use of Cookies

We use cookies to:

  • Remember your preferences
  • Measure website performance
  • Enhance your browsing experience

You may disable cookies via your browser settings, though some functions may not work as intended.

5. ARCO Rights

Under Mexican law, you have the right to Access, Rectify, Cancel, or Oppose (ARCO) the processing of your personal data.

To exercise these rights, please send a request to: [your email address], including:

  • Your full name
  • A clear description of the right you wish to exercise
  • A copy of an official ID (INE, passport, etc.)

6. Data Security

We implement administrative, technical, and physical security measures to protect your personal data against loss, alteration, or unauthorized use.

 

7. Acceptance of Terms

When you provide us with your information and check the consent box, it means you agree to have your information processed under the terms outlined above.

8. Changes to This Privacy Notice

We may update this Privacy Notice from time to time. The latest version will always be available on this page with the corresponding effective date.

9. Contact Us

If you have any questions or wish to exercise your ARCO rights, please contact us:

Local Experts Cozumel
Email: reservacionesQcozumelopentopbus.com
Phone: +52 987 100 4493
Address: 65 avenida esquina, avenida claudio canto local 6 - 8, colonia zona industrial, 77670 Q.R.